Privacy Policy

Effective Date: 09/23/2025
Last Updated: 09/23/2025

Introduction

This Privacy Policy describes how Jennifer O’Connor LLC. , a licensed California real estate broker affiliated with Compass ("we," "us," or "our"), collects, uses, and protects your personal information when you visit our website or use our real estate services.

We are committed to protecting your privacy and ensuring transparency about our data practices. This policy applies to information collected through our website, during real estate transactions, and through our professional services.

Information We Collect

Personal Information

We may collect the following types of personal information:

Contact Information:

  • Name, email address, phone number, mailing address

  • Preferred communication methods and times

Property and Transaction Information:

  • Property preferences, budget range, timeline

  • Financial information necessary for transactions (with your consent)

  • Property search history and saved listings

  • Transaction documents and communications

Website Usage Information:

  • IP address, browser type, device information

  • Pages visited, time spent on site, referral sources

  • Cookies and similar tracking technologies

Professional and Personal Details:

  • Employment information, income details (when relevant to transactions)

  • Family size, lifestyle preferences for property matching

  • Previous real estate transaction history

How We Use Your Information

We use your personal information to:

  • Provide Real Estate Services: Match you with suitable properties, arrange showings, facilitate transactions

  • Communication: Send property updates, market reports, and respond to inquiries

  • Legal Compliance: Meet regulatory requirements for real estate transactions

  • Marketing: Share relevant property listings and market information (with your consent)

  • Website Improvement: Analyze usage patterns to enhance user experience

  • Business Operations: Maintain records, process transactions, and provide customer support

Information Sharing and Disclosure

We may share your information with:

Compass Real Estate

As a Compass affiliate, we share necessary information with Compass for:

  • Technology platform services and support

  • Transaction processing and compliance

  • Marketing and lead management systems

  • Business analytics and reporting

Third-Party Service Providers

  • Multiple Listing Service (MLS) platforms

  • Transaction management systems

  • Title companies, lenders, and escrow services

  • Professional photographers, inspectors, and appraisers

  • Marketing platforms and CRM systems

Legal Requirements

We may disclose information when required by:

  • California Department of Real Estate regulations

  • Federal and state legal requirements

  • Court orders, subpoenas, or government requests

  • To protect our rights or the safety of others

Business Transfers

In the event of a business sale, merger, or acquisition, your information may be transferred to the new entity, subject to the same privacy protections.

Your Privacy Rights Under California Law

As a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and other state privacy laws:

Right to Know

You can request information about:

  • Categories of personal information we collect

  • Sources of the information

  • Business purposes for collection

  • Categories of third parties we share information with

Right to Delete

You can request deletion of your personal information, subject to certain exceptions for:

  • Completing transactions or services

  • Legal compliance requirements

  • Real estate licensing obligations

Right to Opt-Out

You can opt-out of:

  • Sale of personal information (we do not sell personal information)

  • Targeted advertising based on your information

  • Marketing communications

Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

Right to Correct

You can request correction of inaccurate personal information.

Data Security

We implement appropriate security measures to protect your personal information:

  • Technical Safeguards: Encryption, secure servers, access controls

  • Administrative Safeguards: Staff training, data handling policies

  • Physical Safeguards: Secure facilities and document storage

  • Regular Updates: Security systems and protocols are regularly reviewed

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences and login information

  • Analyze website traffic and user behavior

  • Provide personalized content and advertisements

  • Integrate with social media platforms

You can control cookies through your browser settings, though some website features may not function properly if cookies are disabled.

Third-Party Links

Our website may contain links to third-party websites, including:

  • MLS platforms and property databases

  • Lender and mortgage company websites

  • Title and escrow service providers

  • Social media platforms

These third parties have their own privacy policies, and we are not responsible for their privacy practices.

Data Retention

We retain your personal information for as long as necessary to:

  • Provide ongoing real estate services

  • Comply with legal and regulatory requirements

  • Resolve disputes and enforce agreements

  • Maintain business records

California law requires real estate brokers to retain transaction records for at least three years.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Changes in our business practices

  • New legal requirements

  • Technological developments

We will notify you of material changes by:

  • Posting an updated policy on our website

  • Sending email notifications to registered users

  • Providing notice during your next interaction with our services

Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, please contact us:

Jennifer O’Connor LLC - Compass
Licensed California Real Estate Broker
DRE License #: 0189825

Address: 680 E Colorado Blvd Ste 400, Pasadena, CA 91101
Phone: 626-437-3651
Email: jenniferoconnor@compass.com

For Compass-Related Privacy Questions:
Compass Privacy Team
privacy@compass.com
1-844-4-COMPASS

Effective Date

This Privacy Policy is effective as of 09/23/2025 and will remain in effect until updated or replaced.

This privacy policy is designed to comply with California privacy laws including the CCPA, real estate regulations, and industry best practices. It should be reviewed by legal counsel before implementation and updated as laws and business practices change.